At 09:00 UTC on Thursday 21st June 2018, the invoicing system we use generated a number of invalid invoices for domain renewals and services, that were subsequently sent to many of our clients.
We suspect these invoices were sent as a result of attempting to change the way the invoicing system worked to create continuous invoicing, even in the event of a previous invoice being unpaid.
Unfortunately, the system then did something unexpected and generated many invoices for services and domain renewals that were still paid up-to-date, and not yet due for invoicing. We are unable to ascertain exactly what caused the error since the source code for the invoicing software is encrypted, and we cannot trace the trigger logic by examining the code-base.
Clients should ignore any notifications or proforma invoices that were generated on the 21st July 2018, and should NOT make any attempt to pay them.
All the invalid proforma invoices have now been deleted from the system and will not appear as being unpaid on any clients account.
The invoicing software configuration has been reverted to the previous state, and we hope that the next invoicing run that will take place at 09:00 UTC on the 22nd June 2018 will run as expected without generating any erroneous invoices.
Should you have any questions about this event, or require any further information, please do not hesitate to open a support ticket.
Thursday, June 21, 2018